Payment, Cancellation & Refund Policy

Prices, inclusions, taxes, payment schedules, validity periods and delivery terms will be shown on the relevant checkout page, payment link, invoice, proposal or written agreement. All payments are in Indian Rupees unless we clearly state otherwise. Applicable taxes, including GST where applicable, will be charged as displayed or invoiced.

A payment is confirmed only when FyerX or its authorised payment provider receives successful confirmation. We may decline, cancel or hold an order or booking where payment fails, payment information cannot be verified, an obvious pricing or technical error occurs, the offering is unavailable, fraud is suspected or the transaction would breach law or our terms.

FyerX may accept UPI, debit or credit cards, net banking, bank transfer, payment links or other methods made available at checkout. Payments are processed by authorised third-party payment providers or through FyerX’s approved banking channels. FyerX does not store full card details.

You must use a payment method that you are legally authorised to use. You are responsible for providing accurate billing details and for bank, card issuer, foreign-exchange or payment-provider charges that may apply.

The following categories help explain when cancellations or refunds may be available. The precise terms will be shown before payment or in the relevant agreement.

• Consultations, audits and workshops: time-bound professional sessions that may require advance preparation or reserved expert time.
• Learning programmes: live or recorded courses, cohort programmes, masterclasses, training sessions, certifications or workshops.
• Digital products: downloadable templates, reports, resources, recordings, toolkits or other digital content.
• Marketing, technology and creative services: custom work such as strategy, campaigns, branding, content, website development, app or technology delivery.
• Talent and staffing services: recruitment, contract deployment, project teams, RPO, hiring support or related solutions.

To cancel an eligible booking or order, email contact@fyerx.com with the subject “Cancellation Request”, include the purchaser’s name, registered email or phone number, payment reference, offering purchased and reason for cancellation. A request is treated as received only when FyerX acknowledges it.

For a consultation, audit or live workshop, you may request cancellation or rescheduling at least 48 hours before the scheduled start. FyerX may offer a reschedule, credit or refund after deducting non-recoverable transaction charges and preparation already completed, where applicable. Cancellations received less than 48 hours before a scheduled session may not be refundable because capacity has been reserved.

For learning programmes, cancellation eligibility will be shown at checkout or in the programme terms. If no programme-specific policy is displayed, a request received before access, programme materials or the first live session is provided may be considered for a refund less non-recoverable payment charges. Once digital access, recordings, downloadable resources, programme materials or a live session has been provided, fees are ordinarily non-refundable except where required by law or where FyerX agrees otherwise in writing.

Marketing, branding, technology, web, app, talent and staffing services are usually customised and may require FyerX to reserve people, begin discovery, activate sourcing, purchase tools or incur third-party costs after confirmation. Payments for completed work, time reserved, work in progress, approved milestones, media spend, third-party licences, domain/hosting, production, verification, travel or other committed costs are non-refundable unless the applicable written agreement says otherwise.

Any cancellation, pause, termination, replacement, refund or credit relating to a client project or staffing engagement will be governed by the signed proposal, statement of work, master services agreement, recruitment terms or purchase order. This Website Policy does not override bespoke commercial terms.

Digital products and immediately accessible content are generally non-refundable after access, download, delivery or activation, because they cannot be returned. Before purchase, please review the description, compatibility requirements and inclusions carefully.

If a digital product is materially defective, inaccessible due to an FyerX-controlled technical issue, or substantially different from its description, contact us promptly. We will investigate and may provide a correction, replacement access, credit or refund as appropriate and as required by law.

FyerX will consider a refund, replacement, re-performance, credit or other appropriate remedy where an offering was wrongly charged, paid more than once, not delivered due to an FyerX error, materially different from the published or agreed description, defective, deficient, cancelled by FyerX without a reasonable substitute, or otherwise required under applicable law.

A refund is not available merely because a user changes their mind after receiving a completed, customised, live or digitally accessed service or product, except where applicable law or specific offer terms provide otherwise. We may request reasonable evidence to investigate a claim.

FyerX may cancel or reschedule an offering because of trainer or consultant unavailability, insufficient registrations, technical issues, security concerns, force majeure, regulatory reasons or another operational necessity. Where FyerX cancels a paid standalone offering and cannot provide a reasonable substitute or rescheduled date, we will offer a refund of the amount paid for that undelivered offering or a credit, at your choice where reasonably practicable.

FyerX is not responsible for indirect losses such as travel, accommodation, lost opportunity, lost income or third-party costs resulting from a cancellation or rescheduling, except where liability cannot lawfully be excluded.

Once a refund is approved, FyerX will initiate it to the original payment method unless you specifically agree to an alternate method permitted by the payment provider and applicable law. The time for the funds to appear depends on your bank, card issuer, UPI provider and payment gateway.

We aim to initiate approved refunds within 7 business days of approval, subject to payment-provider processing, verification and applicable legal requirements. FyerX may deduct only disclosed, reasonable and non-recoverable payment processing charges where permitted by law and the relevant offering terms. We will not charge cancellation fees in a manner inconsistent with applicable consumer law.

If payment is debited but your order is not confirmed, do not make a repeated payment immediately. Contact us with the transaction reference, amount, date, time and payment method. We will verify the transaction with the payment provider and arrange a reversal, credit or refund where appropriate.

If you believe a payment was unauthorised, contact your bank or payment provider immediately and notify FyerX at contact@fyerx.com. We may assist with transaction information but cannot reverse a payment until the relevant payment provider or bank process permits it.

Before raising a payment dispute or chargeback, please contact FyerX so we can investigate and attempt a prompt resolution. You must not submit a false, misleading or duplicate chargeback claim. A chargeback does not cancel obligations under a valid signed client or staffing agreement.

For customer complaints, write to contact@fyerx.com with “Payment Complaint” in the subject line. Include the payment reference and a clear explanation. We will acknowledge the complaint and seek to resolve it within a reasonable time. You may also use statutory consumer grievance channels available to you under applicable law.

FyerX may revise this Policy when it introduces new offerings, payment methods, service models or legal requirements. The current version will be available on the Website. This Policy is governed by the laws of India; subject to applicable law, courts in Theni, Tamil Nadu have jurisdiction over disputes.

For payment, cancellation or refund support: contact@fyerx.com | +91 75983 06999.