All case studies
Case Study 01Microland · ServiceNow Implementation Talent
ServiceNow Implementation Talent
An implementation partner needed additional functional and technical capacity after scope expanded across ITSM, ITOM, and platform administration.
ServiceNow TalentContract StaffingRole-Based ScreeningInterview Coordination
Platform ArchitectBusiness AnalystDeveloperAdministratorITSMITOM
6
Specialists submitted
3 business days
To first shortlist
80%
Profiles accepted for interview
The challenge
The programme scope had expanded across ITSM, ITOM, and platform administration, but the delivery team did not have enough specialist capacity to keep the next release milestone on track.
Our approach
- Created a targeted shortlist across platform architecture, business analysis, configuration, and administration.
- Aligned candidates to the next release milestone and ServiceNow module experience.
- Screened for hands-on platform delivery before client interview coordination.
Results
- Six ServiceNow specialists were submitted within the agreed search window.
- First shortlist delivered in three business days.
- Eighty percent of submitted profiles progressed to client interview.
Need project-ready talent on your timeline?
Talk to our talent team about contract staffing, permanent hiring, or specialist search across technology roles.